UNDERGROUND FAQs: GET THE LOWDOWN

JOINING THE GYM

HOW DO I JOIN?

Joining Underground Gym is easy. You can sign up online, book a tour with our crew, or just drop by in person—your call.

HEALTH CHECK

We know everyone’s different, and your BMI only tells part of the story. To kick off your journey, we offer an optional Tanita Body Composition analysis during your first session to get the full picture of your fitness. Our goal? To tailor the workout to you, not the other way around.

The Tanita scales measure:
Muscle Mass: Uncover the strength you’ve been hiding.
Body Fat Ratio: Focus on health, not just weight.
Hydration Levels: Keep dehydration in check so it doesn’t hold you back.
Visceral Fat: Get the lowdown on those love handles.If scales aren’t your thing, no worries. We’re here to help you see progress, and we’ll revisit the Tanita scales down the line to track how far you’ve come.

WHAT’S THE CANCELLATION PROCESS?

We hate to see you go, but if something’s not working, let’s chat. If you still need to cancel, just shoot an email to your club with a 30-day notice.

wHAT ARE YOUR OPENING TIMES?

Mon-Fri: 5am-10pm
Sat: 6am-8pm
Sun: 8am-5pm

WHAT IS THE MINIMUM AGE TO JOIN THE GYM?

We’re all about starting strong, so anyone 16 and up can join the Underground family.

DO YOU OFFER A MULTI-SITE MEMBERSHIP?

Absolutely! With your membership, you get access to all our clubs at no extra cost.

IS PERSONAL TRAINING AVAILABLE?

Yes! Our expert Coaches offer personal training after your free session. Whether one-on-one or in a group, we’ve got you covered at an affordable rate.

PAYMENT

CAN I PAY BY CASH OR CARD?

Absolutely! It’s a bit pricier, but if you need that extra flexibility, we’ve got you covered.

HOW CAN I MAKE A PAYMENT/REINSTATE MY MEMBERSHIP?

Missed a direct debit payment? No worries—just swing by your gym to pay at the counter or use your app. To reinstate your membership, chat with one of our team members—they’re always ready to help you get back on track.

DO YOU OFFER A NUS/TO TUM DISCOUNT?

Yes! We’ve got a student discount ready for you when you flash the right ID.

EQUIPMENT & FACILITIES

ARE THERE LOCKERS?

Yes! Bring your own padlock or grab one from reception. Make sure to lock your locker during your session, and just a heads-up: our awesome staff clears out lockers every night.

DO YOU PROVIDE PARKING?

Absolutely! We’ve got parking at all our sites. Just remember to input your registration into the iPad at reception to secure your permit.

ARE THERE CHANGING FACILITIES AND SHOWERS IN THE GYM?

You bet! Showers, lockers, and toilets are all available for your convenience.

IS THERE WIFI?

Yep, we offer free WIFI at all our locations. Stay connected while you sweat.

DO YOU HAVE A SUPPLEMENT BAR OR CAFE?

We’ve got you covered with bars at all our sites, offering everything from pre-workout drinks to meals and shakes. Fuel your body right and make sure you’re giving it what it needs to crush your goals.

BEING A MEMBER

LEFT SOMETHING BEHIND?

If you’ve forgotten something at the gym, let us know ASAP. If it’s been found or handed in, we’ll keep it safe for you. We hold onto lost items for 14 days before donating them to charity.

HOW DO I GET IN AND OUT OF THE GYM?

We’ve made it simple with the ‘Underground Gym’ app. Use your unique QR code for access, and book your classes and personal training sessions all in one place.

HOW CAN I UPGRADE MY MEMBERSHIP?

Want to level up? Just chat with one of our team members in person or give your club a call to upgrade your membership.

WHAT DOES FREEZING MY MEMBERSHIP MEAN?

If you’re heading out of town or recovering from an injury, you can freeze your membership for just £5 a month, for up to 6 months. This keeps your spot at Underground Gym and locks in your current membership rate—no need to rejoin when you’re back.

hOW DO I UNFREEZE MY MEMBERSHIP?

Ready to jump back in? Unfreeze your membership by talking to one of our team members, either in person or over the phone.

HOW MUCH DOES IT COST TO FREEZE MY MEMBERSHIP?

Freezing your membership costs just £5 per month.

JOIN THE UNDERGROUND

WHERE RESULTS AREN’T JUST PROMISED—THEY’RE INEVITABLE

We’re all about real gains, real guidance, and real grit. Our lineup spans from strength building to a vibrant fitness community. Become a member and start seeing the results that only the Underground can deliver.

Ready to transform?

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